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Productive Conversations

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Ground Rules for Productive Conversations

Ground rules are the foundation of productive conversations. Using ground rules, teams can establish norms for what is – and is not – acceptable communication and create healthy environments in which to deal with sensitive issues. We recommend that every team adopt ground rules similar to these to ensure productive conversations.

1. Keep discussions focused (make sure everyone knows the topic).
2. Focus on one speaker at a time (avoid side conversations).
3. Bring all issues to the table (avoid "back room" discussions).
4. Manage your “airtime.”
5. Tackle issues, not people.
6. Participate fully – look, act, and be interested.
7. Balance inquiry and advocacy.
8. Use “I” statements; put yourself in all interactions.
9. Explain the reasoning leading to your conclusions.
10. Identify assumptions – your own and other people’s.
11. Make "undiscussable" ideas discussable (identify your “inner scripts”).
12. Honor this work as one of your highest priorities.
13. Monitor and observe your ground rules.

Tips for Improving Communication at Work

Take the Straight Talk® communication survey to discover your communication style.

Pass the Straight Talk® communication book around at work to improve the quality of communication.

Order a Straight Talk® communication workshop for your organization. Workshops can be crafted to focus on communication styles, managing decisions, or resolving conflicts.

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