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Crisis Management Plan

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Crisis Management Plan Outline

A business interruption plan prepares an organization for an unexpected interruption of services. This tool contains a detailed crisis management plan outline to use in preparing a business interruption plan.

I. Summary

• a) Table of Contents
• b) Purpose of Business Interruption Plan.
• i) To plan for dealing with various interruption scenarios.
• c) Scenarios contemplated by the Plan.
• i) Describe and label the scenarios (they’ll be referred to throughout the plan).
• ii) Some suggested scenarios: a brief interruption of power (e.g. 1-30 minutes); a medium interruption of power (e.g. 1-8 hours); a long interruption of power (e.g. 1-3 days); a catastrophic event that makes it impossible for vendors to provide services for 1- 3 days.
• d) Emergency contacts for each scenario.
• i) Show phone trees in chart form.
• ii) Phone trees should include staff, board, vendors, media, key customers, and other constituents.
• e) Action Plans for each scenario.
• i) Include or summarize critical Action Plans (from below).
• f) Name emergency equipment on hand (and location).
• i) E.g. Cellular phones, batteries, UPS systems, other telecom equipment.
• ii) Many companies create a “black box” where critical company information and equipment is stored off site.

II. Critical Services and Systems

• a) List critical services.
• i) Detail impact of each scenario on ability to provide critical services.
• ii) Describe action plans for dealing with each critical service.
• iii) Include decision-making chain.
• b) List critical systems.
• i) Describe impact of each scenario on critical systems e.g., information systems, phone systems, power systems, other systems necessary to provide critical services.
• ii) Describe action plans.
• iii) Include decision-making chain.
• c) List critical suppliers with descriptions.
• i) Describe impact of each scenario on vendors.
• ii) Describe action plans.
• iii) Include decision-making chain.

III. Employee Training

• a) Pre-disaster and post-disaster training.
• b) Describe frequency and amount of training required for each class of employees.

IV. Monitoring and Updating

• a) Describe process of monitoring and updating.

V. Appendix

• a) List all key telephone numbers.
• b) Include all action plans, phone trees.
• c) Name recipients of the plan.

Develop a Crisis Management Plan

To speak with a management consultant about how LRI can help you prepare a crisis management plan for your organization, call (916) 325-1190 or email info@leadingresources.com.

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